Model : GENIE M02
Warranty Period : 6 Months Power PCB ONLY (for Buy from Outlet) / 3 Months Power PCB ONLY (for Buy Online)
Warranty Type : Local Supplier Warranty
Important Notes under the Product Return Policy (during the returning of the products in which purchased from PerfectAire Online Platform Official Store.
You may ONLY return the product purchased within 14 days from the date of purchase.
1. Faulty & Damage item
We will do our best to double check (QC) before send out the items. If you are find any defect or faulty on the unit when u receive the unit, kindly contact us via Live Chat. If you find your unit faulty within warranty period, kindly price us proof of purchase and warranty card (Customer Copy). The buyer need to bear for round trip shipping fees. Only main component as stated on warranty card can be claimed warranty due to manufacturing defect. Normal wear and tear, accidentally damage, misuse, mishandling, neglect and careless operating the machine, using others brand aroma solution, never follow operating manual,
Please ensure that the product to be returned are all in good condition and packings, including all the accessories, documentation like user guide and Free Gift as well. Kindly ensure that you return EXACT set as how it was delivered to you earlier to avoid any external additional dispute.
2. Change of Mind
If you changed your mind after the purchase and may have received your orders, we can still enable a full refund for you, provided the item purchased have not been used and all items are in good conditions and includes all come-together documentation and Free Gift that comes with it. Otherwise, this Change Of Mind return policy will not be acceptable. The buyer need to bear for the return shipping fees when returning the item.
PerfectAire reserve the rights to dispute the refund under the policies of the merchandise do not meet the Change Of Mind return policy requirements.
PerfectAire do not accept return item as below:-
1. Aroma Solution
2. Sanitiser Disinfectant
3. Axenvet Pet Products
4. Spare parts / Accessories